Advantages Of Tableside Ordering Technology

Nowadays, the technology of tableside ordering POS Malaysia is a common sight in many restaurants. The pandemic made this mode of transaction even more prevalent, mostly due to the need of maintaining safe distances and avoiding physical contacts, but more people also realize that it is faster to order from scanning QR codes and skip the process of waving an actual waiter over to their own tables.

If your business is in the food and beverages category, especially when it is a restaurant, it is better to implement tableside ordering systems if you do not have any right now. The initial investments might look scary at first, but for a few reasons, the technology will make it very much worth the price.

Faster service

The technologies of tableside ordering systems grant enhanced speeds towards your business’s workflows. With just a scan with a phone, customers do not have to wait for human waiters to service them and just dive straight into ordering their favorite dishes. 

These orders will go straight to the kitchen so customers can play the waiting game on their own unless there is a mishap that delays the order.

The same goes to payment at the end of their meals as they may not have to wait for a bill and go straight to the cashier for contactless payment, though it varies on the businesses themselves. In the case of yourself as a manager, the faster services also allow you to seat and serve more tables just as fast too.

Increased accuracy

With tableside ordering, the orders will be taken into account more accurately as there are options that customers can choose to alter their dishes, such as making a chicken burger without lettuce or excluding mayonnaise from a fish and chips dish. 

As the orders are sent to the kitchen, employees can see the exact items that the customers want and cook up based on that and make any alterations that they requested. With these visuals, the chance of incorrect orders are thus minimized.

Saving time

There are a lot of important tasks that need to be done, yet your staff may be busy seating and waiting for more tables as your restaurant is practically experiencing its first ever full house. Maybe a birthday party or other special occasion is ongoing at your approval. 

Lots of food and drinks need to be tended to and served to the many mouths that are present tonight. Without the tableside ordering system, there is a chance that you may not make it through the night.

Thankfully, the advantages offered by the systems allows you and your staff more precious time and space to properly take orders and serve the families and friends at the tables. The automation of those systems means that there is no need to tend tables as much as your staff may need to.

Instead, cooking and tending to other miscellaneous needs is now a priority. This is also made smoother when you also implement contactless payment systems so whenever customers leave, they just have to go to the counter, ring the bell if you provide one, and get right to paying without exchanging hard cash.

Simple as that.